Goes above and beyond to get you into your dream home. Cares about you, not jst the sale. Very knowledgeable and resourceful. Will fight to get you the best deal, and into the property you want. Again goes above and beyond. Case in point: my loan closed, he came down to drop off the keys at the property, at the same time I had a guy come to hook up my cable. The cable guy was going to leave because an adult wasn't on the property, but Charles stayed for an hour until I got home to ensure the work would be done. Highly recommended!